Linxly Refund Policy

At Linxly, our goal is to provide high-quality and reliable services to all users. If you are not satisfied with your purchase, you may request a refund under the following terms and conditions.

1. General Terms

• Since Linxly provides digital services, refunds are only available under specific circumstances.
• Refunds apply to all plans under the conditions below.
• Linxly does not offer a free plan. Every plan starts with a 7-day free trial. You are not charged during the trial, so there is nothing to refund for that period.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Free Trial

• Every paid plan starts with a 7-day free trial.
• When the trial ends, your subscription converts to the plan you selected and you are charged automatically.
• To avoid being charged, cancel before the trial ends in Settings > Billing.
• If you cancel during the trial, your access to premium features ends immediately.

3. Refund Period

• You may request a full refund within 14 days of your first paid charge (the charge made when your trial ends), provided that no links (short links, smart links or bio links) have been created on your account.
• Links created during the free trial count as use of the service.
• Refunds apply only to the first paid charge; renewals are non-refundable.
• Requests submitted more than 14 days after that charge will be declined.

4. Non-Refundable Cases

Refunds will not be granted in the following cases:

• The subscription has automatically renewed and was not canceled before the renewal date.
• The account has been suspended due to violation of Linxly’s Terms of Service.
• Technical issues caused by the user’s device, browser, or internet connection.

5. Auto-Renewal and Cancellation

• All plans renew automatically.
• You can cancel your subscription at any time. After cancellation, no future payments will be charged.
• Payments for the current billing period are non-refundable.

6. Refund Process

1. Send an email to [email protected].
2. Include your registered email address, payment date, and a short explanation of your request.
3. Our team will review your request within 3 business days.
4. If approved, the refund will be processed to your payment method within 5-10 business days.

7. Contact

For any questions regarding refunds or payments, please contact us at: [email protected]

Note

This refund policy is subject to change without prior notice. The most recent version will always be available at linx.ly/refund-policy.